Cancellation and Refund Policy

Customer cancellation

• 24 hours or more before pickup: eligible for a full tour-fare refund.
• Less than 24 hours before pickup: non-refundable because vehicles and operations have already been reserved.
• No-show or missed pickup: non-refundable.

Rescheduling

A request made at least 24 hours before pickup may be moved once to another available date for the same tour. Any price difference must be paid; a lower new price does not automatically create a cash credit. Rescheduling is subject to tour availability.

Cancellation by Kiort

If Kiort cancels the complete tour, you may choose an available replacement date or a full tour-fare refund. A change in stop order or an unavailable attraction caused by venue closure, traffic, weather, or government restriction does not by itself cancel the complete tour.

Refund processing

Approved refunds are returned to the original payment method. Kiort normally initiates them within 2 business days; banks and payment providers may take 5–10 business days to display the credit. Processing time is controlled by the payment provider after initiation.

How to request cancellation

Email kiortsupport@gmail.com with your booking reference and verified phone number. Never send an OTP, UPI PIN, complete card number, or banking password.